Shipping policy

Shipping Policy

Thank you for shopping at Lileta Dolls. We are committed to ensuring that your order arrives safely and on time. Please review our shipping policy below:

Domestic Shipping (Moldova):

• Coverage: We offer shipping within Chișinău and throughout Moldova via local courier service.

• Processing Time: Orders are processed and shipped within 1-3 business days after confirmation.

• Estimated Delivery:

• Chișinău: 1-3 business days

• Other regions: 3-7 business days

• Shipping Costs: Calculated at checkout based on destination and order weight. For Cash on Delivery orders, additional contact may be required to arrange payment details upon delivery.

International Shipping:

• Processing Time: International orders are processed within 1-3 business days.

• Delivery Times: Vary depending on destination and local customs procedures, typically between 7-21 business days.

• Additional Charges: Import duties, taxes, and fees may apply and are the responsibility of the buyer. Please check with your local customs office for more information.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you encounter any issues with tracking, please contact our support team.

Damaged or Lost Packages:

In the event your package is damaged or lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement.

Custom Orders and Special Requests:

For any custom orders or special shipping arrangements, please reach out to our support team at contact@lileta.com. We are happy to accommodate your needs whenever possible.

Contact Information:

If you have any questions regarding our shipping policy or need further assistance, please contact us at:

• Email: contact@lileta.com

• WhatsApp: +37369404960

Thank you for choosing Lileta Dolls. We look forward to delivering a magical experience right to your doorstep!